Promotions and Incentives
CURRENT VANPOOL PROMOTIONS
Lose the Wait
Tired of wasting your time waiting in traffic? This New Year, "Lose the Wait" in a METRO STAR Vanpool!
If you start a new vanpool today, you will receive $550 off your initial invoice. This promotion can also be divided in your first 2 months of vanpooling ($275 off the first month and $275 off the second month).
*This promotion is for new start vehicles only and cannot be combined with any other offers.
Emergency Ride Home Program
Metro STAR offers an Emergency Ride Home program in case you have an unforeseen emergency, and have to leave work early or stay late. This free service provides riders a way home in the event of a midday emergency, up to three times per calendar year. The program is available to all STAR vanpool riders.
Covered emergencies include:
- Personal illness
- Illness of a family member
- A death in the family
- Unscheduled overtime required by your employer (vanpooling only)
Examples of what the program does not cover include:
- Personal errands
- Scheduled medical appointments
- Scheduled overtime
- Natural disasters when the workforce is dismissed
In the event of an emergency, call METRO STAR at 713-224-RIDE (7433) or toll free at 1-888-606-RIDE (7433), Monday through Friday, between the hours of 8 a.m. and 4 p.m. (except Thanksgiving Day, Christmas Day and New Year's Day).
Vanpool riders will be provided taxi service to their destination. A STAR Customer Service Representative will provide you with the name of the company, as well as the vehicle number of the taxi that will pick you up.
You will be required to show a picture ID and verify your destination with the taxi driver before your trip will be executed. At the end of your trip, you are required to verify the fare by signing and dating the voucher verifying that you have used the service. Tips or gratuities are optional and must be paid by you.